Refunds & Returns Policy

At CBDopolis, our refund policy lasts for 30 days, providing you with a full month to return your items from the date they were received.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition you received it: unworn, unused, with tags still attached, and in its original packaging. A receipt or proof of purchase is also required.

Initiating a Return
To begin a return process, please contact us at support@cbdopolis.com. Once your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Please note that returns sent to us without a prior return request will not be accepted.

Contact for Returns
For any questions regarding returns, please feel free to contact us at support@cbdopolis.com or utilize the chat feature on the bottom right-hand side of our website.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, including perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

Items Not Eligible for Return
We do not accept returns on sale items or gift cards.

Exchanges
To exchange an item, first return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

Refunds
Once we receive and inspect your return, we will notify you about the status of your refund. If approved, you will be automatically refunded to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Return Address
Please send returns to the address provided in the return instructions after your return request has been accepted

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